We will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 21 days of the order ship date. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 21 days from the receipt of original order will be charged for the cost of return shipping. Items must be in their original packaging.